Our volunteer Policy

Introduction

Cards for Good Causes’ (CFGC) aims are simple – to offer the widest possible choice of charity cards to the public and help the participating charities to raise as much money as possible each year.

CFGC manages a national network of temporary charity Christmas card shops which are set up in a variety of sites such as churches, libraries and community centres. Most shops are staffed by volunteers.

By keeping the infrastructure simple and operating costs low CFGC strives to maximise the amount of money each charity (or its trading subsidiary) receives from its card sales.

Volunteer relationship with CFGC

CFGC volunteers are vital to the organisation. CFGC aims to create a climate which encourages, respects and values the contribution of all its volunteers.

CFGC's expectations of its volunteers

Volunteers and Shop Managers are the public face of the organisation and help maintain the reputation of CFGC and its member charities. While appreciating that volunteers give their time, skills and experience freely, CFGC asks its volunteers to comply with accepted standards of practice and behave with respect towards its staff, other volunteers, participating organisations and the general public.

Volunteers should observe CFGC’s need for the sensitive handling of information, such as shop sales figures, which may not be in the public domain. They are not expected to deal with press or media enquiries which should always be addressed to the Shop Manager.

Recruitment

CFGC is committed to equal opportunities and the principle that volunteering should be open to all. However while endeavouring to involve people of all abilities, limits may apply due to CFGC’s commitment to the health, safety and general welfare of its volunteers, staff and public.

Prospective volunteers will be invited for an informal chat with the Shop Manager and recruitment will be based on ability to fulfil the role concerned. New volunteers will be required to submit a simple registration form before commencing their role.

Induction and training

The Shop Manager will provide induction and training appropriate to the tasks to be undertaken.

Support and supervision

The Shop Manager will provide help and guidance to volunteers and is responsible for their day to day support and supervision.

Shop Managers in turn will receive volunteer management guidance from their Regional/Area Manager or Local Organiser and CFGC Head Office.

Prospective volunteers will be invited for an informal chat with the Shop Manager and recruitment will be based on ability to fulfil the role concerned. New volunteers will be required to submit a simple registration form before commencing their role.

Travel and Expenses: CFGC is not able to pay volunteers travel or parking expenses.

Health and Safety: CFGC aims to provide a safe and healthy environment for all. Every volunteer should read the Volunteer Folder, located in the shop, that contains health and safety information and follow any additional safety guidelines given by the Shop Manager.

Insurance: All employees of CFGC are insured under the Company's Employers' Liability Insurance which also covers volunteers whilst they are working in the shops. CFGC also has public liability insurance that provides cover against claims from third parties.

The personal possessions of volunteers are not covered by CFGC's insurance policies.

Bullying and Harassment: Cards for Good Causes is committed to encouraging and maintaining good employee relations within a working environment which fosters team working and encourages employees to give of their best. Everyone in the organisation and those who have dealings with the organisation have a responsibility to maintain good working relationships and not use words or deeds that may harm the wellbeing of others. In addition to the obligations placed upon both employers and employees by the Equality and Human Rights legislation, everyone has the right to be treated with consideration, fairness, dignity and respect. This contributes to a workplace environment in which individuals feel safe and can work effectively competently and confidently.

Dealing with Problems: CFGC takes the concerns of its volunteers very seriously and will make every reasonable effort to resolve any difficulties. Any problems or complaints about the volunteer role can be referred to the Shop Manager or Area Manager in the first instance. CFGC seeks to ensure that volunteers’ views are heard. General comments can be submitted via the CFGC website, by email to info@cardsforcharity.org.uk or through the Shop Manager or Area Manager.

June 2018


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Cards for Good Causes Limited (VAT No GB 458 9691 78 Registered in England No 2260866) is the trading company of The 1959 Group of Charities (Registered Charity No 249039). Head and Registered Office: 1 Edison Gate, West Portway, Andover, Hampshire SP10 3SE.