General Questions


Who are Cards for Good Causes?


Cards for Good Causes is the UK’s largest multi-charity card and gift retailer supporting local and national charities. We operate all year round as a charitable gifting website, plus open the doors of Christmas pop-up shops during the Christmas season (October-December).

If I buy a packet of cards supporting a specific charity, does the money go back to that charity?


Yes. 10% of the retail value of the card goes directly to the charity. We are looking to increase this % in the coming years as the retail market stabilises.

Why doesn't the total amount go back to support my chosen charity?


90% of the retail value covers the cost of the cards, storage costs, shop staff, rental fees, head office staff, web maintenance and logistics costs. Cards for Good Causes is a not-for-profit organisation and we keep these costs at a minimum to ensure our charities receive as much as they can. As the company restabilises following a turbulent few years we are looking to increase the % returned to the charities.

Do the participating charities have to pay anything?


No. The Charities receive the full 10% with no associated cost.

Where does the money from the sale of Cards for Good Causes range of gifts and everyday cards go?


The sale of these products helps to meet some of the costs of running our temporary pop-up shops and website, so more of the proceeds from card sales can be passed back to the charities.


Payment Methods


What are the different payment options I can use?


We accept all major credit and debit cards. We also accept payment through PayPal, Google Pay and Apple Pay as alternative payment methods.

Are my details secure?


We don't store your card details personally. We use a third-party company called Squareup who are a global multi-currency online payment processor that offers a secure payment process.


Ordering


Please ensure you allow extra time for delivery in the run up to Christmas as couriers may be affected by adverse weather conditions.

What is the latest time I can order for same day despatch?


For same day despatch (excluding weekends), please place your order before 2pm. For full shipping information please click here.

Can I cancel an order once it's been placed?


We start to process your order immediately after payment. This means that, unfortunately, we are unable to cancel or make changes to your order once you have checked out. Please make sure you double-check your order for any mistakes before you pay.


Personalisation


How long does it take to despatch my personalised card?


For same day despatch (excluding weekends), please place your order before 2pm.

I've noticed a mistake. Can I change or cancel my order?


We start to process your order immediately after payment. This means that, unfortunately, we are unable to cancel or make changes to your order once you have checked out. Please make sure you double-check your order for any mistakes before you pay.


Delivery


How do you ship your cards?


We have various shipping options, depending on how quickly you wish to receive your order and the destination. Please visit our delivery page here for prices and timescales.

We currently offer: 
Standard Delivery - Evri 48 tracked
Next day delivery - Evri 24 tracked
International delivery - not available at the present time

When will my order be sent?


For next day delivery and standard delivery, orders received before 2pm will be despatched the same day. Orders after this time may be despatched the following working day.
Orders placed after 2pm on Friday, or during the weekend will be despatched the next working day. Once your order leaves our warehouse the time delivery takes is dependent on the courier.

How do I track my order?


All our orders are sent via Evri which is a tracked service. Evri will send you a confirmation email when your order has been despatched with the tracking number and a link to follow.

Do you deliver overseas?


We do not currently offer international delivery. We also do not deliver to Isle of Man, Northern Ireland, Belfast, Jersey and Guernsey at present. We are continuing to review this and hope that we can re-introduce the service in the future.

Do you send to BFPO?


We are not currently able to offer BFPO shipping. We are continuing to review this and hope that we can re-introduce the service in the future.


Returns


Am I able to return my card(s)?


We'll refund or exchange any items that are returned to us within 14 days, providing they are returned in the original packaging and unused. We will ask that you arrange and pay for the return unless they are faulty.  Please include a covering note with any returns stating your order number, your name and your reason for return and post it to:

Cards For Good Causes
℅ Prolog Fulfilment 
Phase 8
Sentinel Drive
Sherwood Business Park
Annesley
Notts
NG16 0DF

My card arrived damaged/bent, what do I do?


Please contact [email protected] to arrange a replacement or refund

I am missing an envelope


Please contact [email protected] to arrange a replacement or refund

I have received the wrong cards


Please contact [email protected] to arrange a replacement or refund

Something is missing from my order


Please contact [email protected] to arrange a replacement or refund


Pop up shops


Can I order online and then collect my item from my local pop up shop?


Unfortunately, we are currently unable to offer this service.

How can I find my nearest shop?


You can find your local shop on the Find a Shop page.

Do all shops have the same charities?


A selection of cards for all our charities are sold in all of our shops. You can find a list of these charities here. Our shops also sell cards from other local guest charities and offer local scene cards.

What method of payment do you accept in your pop up shops?


We accept debit and credit card payments in all of our shops. We would strongly encourage our customers to use contactless payments for all transactions under £100. If a customer does not have access to such a card, then we will take cash payments