General Questions

Who are Cards for Good Causes?

Cards for Good Causes was set up by a group of 25 leading charities in 1959 with the specific aim of providing a consistent source of income for charity. We run as a not-for-profit and now partner with over 200 charities throughout the UK. We offer the most comprehensive range of cards and gifts for all occasions that directly supports the charity sector.

What is Cards for Good Causes Charities?

Cards for Good Causes Charities is a multi-charity membership organisation which currently has 16 member charities. These are: Alzheimer's Society, Barnardo's, British Heart Foundation, Cancer Research UK, Diabetes UK, Epilepsy Action, MS Society, Multiple Sclerosis Trust, National Autistic Society, Parkinson's UK, Perennial, Queen Elizabeth's Foundation for Disabled People, RNLI, Save the Children, Stroke Association and Versus Arthritis. By working together as a collective group, our member charities can ensure more of every penny paid by the customer makes its way to those that need it most. Cards for Good Causes is the trading arm of Cards for Good Causes Charities. It is common for charitable organisations to set up a subsidiary "business" or "trading arm" to generate income on a more permanent basis.

If I buy a packet of cards supporting a specific charity, does the money go back to that charity?

Yes. We run as a not-for-profit organisation which means all profits go back to our charities. We keep running costs at a minimum to ensure that our charities receive as much as they can. Last year, we returned 50p in every £1 taken from their card sales to our participating member and guest charities or trading subsidiaries. The previous year, we returned 70p in every £1 from their card sales to our participating member and guest charities or trading subsidiaries. This amount is less the VAT payable on the amount retained by Cards for Good Causes.

Why doesn't the total amount go back to support my chosen charity?

Cards for Good Causes is a not-for-profit organisation and doesn't trade to make a profit. However, we need to cover the organisation's overhead costs, including the running of our pop-up shops every year, the maintenance of our website, and the day to day running of the organisation.

Do the participating charities have to pay anything?

Yes, all member and guest charities are required to cover the costs of the production and distribution of their cards.

Where does the money from the sales of Cards for Good Causes' range of gifts go?

We buy items such as advent calendars, wrapping paper and tags, decorations, gifts, etc. The profit from the sale of these products helps to meet some of the costs of running our temporary pop up shops. Any surplus is distributed amongst the member charities of Cards for Good Causes Charities.


Payment Methods

What are the different payment options I can use?

We accept all major credit and debit cards.
We also offer Google Pay and Apple Pay as alternative payment options.

Are my details secure?

We don't store your card details personally. We use a third-party company called Squarup who are a global multi-currency online payment processor that offers a secure payment process.


Ordering

What is the latest time I can order for same day despatch?

For same day despatch (excluding weekends), please place your order before 2pm. 

Can I cancel an order once it's been placed?

We start to process your order immediately after payment. This means that, unfortunately, we are unable to cancel or make changes to your order once you have checked out. Please make sure you double-check your order for any mistakes before you pay.


Personalisation

How long does it take to despatch my personalised card?

For same day despatch (excluding weekends), please place your order before 2pm.

I've noticed a mistake. Can I change or cancel my order?

We start to process your order immediately after payment. This means that, unfortunately, we are unable to cancel or make changes to your order once you have checked out. Please make sure you double-check your order for any mistakes before you pay.


Delivery

How do you ship your cards?

We have various shipping options, depending on how quickly you wish to receive your order and the destination. Please see our delivery page (link) for prices and timescales.

We currently offer: 

Standard Delivery - Yodel 48 tracked

Next day delivery - Yodel 24 Tracked

International delivery - not available at the present time

When will my order be sent?

For next day delivery and standard delivery, orders received before 2pm will be despatched the same day. Orders after this time may be despatched the following working day.

Orders placed after 2pm on Friday, or during the weekend will be despatched the next working day.

How do I track my order?

All our orders are sent via Yodel which is a tracked service. Yodel will send you a confirmation email when your order has been despatched with the tracking number and a link to follow.

Do you deliver overseas?

We are not currently able to offer international shipping. We are continuing to review this and hope that we can re-introduce the service in the future.

Do you send to BFPO?

We are not currently able to offer BFPO shipping. We are continuing to review this and hope that we can re-introduce the service in the future.


Returns

Am I able to return my card(s)?

We'll refund or exchange any items that are returned to us within 14 days, providing they are returned in the original packaging and unused. We will ask that you arrange and pay for the return unless they are faulty.  Please include a covering note with any returns stating your order number, your name and your reason for return and post it to:

Cards For Good Causes

℅ Prolog Fulfilment 

Phase 8

Sentinel Drive

Sherwood Business Park

Annesley

Notts

NG16 0DF

 

My card arrived damaged/bent, what do I do?

Please contact [email protected] to arrange a replacement or refund

I am missing an envelope

Please contact [email protected] to arrange a replacement or refund

I have received the wrong cards

Please contact [email protected] to arrange a replacement or refund

Something is missing from my order

Please contact [email protected] to arrange a replacement or refund


Pop up shops

Can I order online and then collect my item from my local pop up shop?

Unfortunately, we are currently unable to offer this service.

How can I find my nearest shop?

You can find your local shop on the Find a Shop page.

Do all shops have the same charities?

With a few exceptions, cards for all 16 member charities are sold in all of our shops. Depending on the space available, our shops also sell cards from other guest charities, varying from large national charities to small local ones.

What method of payment do you accept in your pop up shops?

We accept debit and credit card payments in all of our shops. In light of Covid-19, we would strongly encourage our customers to use contactless payments for all transactions under £45. If a customer does not have access to such a card, then we will take cash payments.